Last updated: 2025-12-02

FriendlyQ (“we”, “us”, “our”) provides tools that help building operators manage communication, issue reporting, and daily operations. We are committed to protecting your privacy and processing personal data in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights as a user.

1. Data Controller

The data controller responsible for processing your personal data is:

FriendlyQ
Workflow Partner AS
Grenseveien 21, 4313 Sandnes, Norway
privacy@workflowpartner.com

If you have any questions about this policy or how we process personal data, you may contact us at any time at:
privacy@workflowpartner.com

2. Personal Data We Collect

We only collect the data that users voluntarily submit or that is necessary for the app to function.

2.1 Information you provide

We collect the following data when you create an account or use the app:

Name
Email address
Phone number (optional)
Messages and issue reports you send through the app
Any attachments or descriptions provided in reports

2.2 Location data (optional)

If you choose to share your GPS position—e.g., when selecting a location in the map—we process:

Approximate or precise location

This is only collected after you grant permission in your device settings, and is not used for tracking. You can revoke this at any time.

2.3 No automatic collection

We do not collect:

Device identifiers
Contact lists
Photos (unless you attach them voluntarily)
Cookies for advertising
Analytics for tracking
Third-party advertising data
Data from external services

We do not use third-party trackers.

3. Why We Process Personal Data

We process your personal data for the following lawful bases under GDPR:

3.1 Contract (Art. 6(1)(b))

To provide the core FriendlyQ services, including:

Creating and managing your account
Sending and receiving messages
Handling tickets and issue reports
Providing access to building services
Communicating with building operators

3.2 Legitimate interest (Art. 6(1)(f))

For:

Keeping our systems secure
Improving core service functionality
Preventing misuse or fraud

3.3 Consent (Art. 6(1)(a))

For:

Location (GPS) access
You may withdraw your consent at any time in your device settings.

4. How We Use Your Data

We use your data only to deliver FriendlyQ’s functionality:

To communicate with you
To allow you to report issues
To notify building operators
To resolve tickets
To link reports to the correct building or unit
To provide customer support
To send necessary service updates related to your account

We do not sell or rent your personal data.
We do not use your data for advertising or marketing unless you explicitly opt in.

5. Data Storage and Security

We store personal data securely using industry-standard encryption and access controls.

Your data may be stored on servers within the EU/EEA or in approved countries under GDPR adequacy decisions.
We ensure that all processors offer appropriate safeguards per GDPR Articles 28–46.

6. Who We Share Data With

We only share personal data with:

Your building operator or administrator, to handle your issue reports
Trusted service providers (data processors) who host or maintain our system

All third parties are bound by data processing agreements and cannot use your data for any other purpose.

We do not share data with advertisers or third-party marketing companies.

7. Data Retention

We retain personal data only as long as necessary for the purposes described:

Account data: retained until your account is deleted
Issue reports & messages: retained for the operational lifetime of the building operator’s account or as required by law
Location data: not stored unless included in a report by you

You may request deletion at any time.

8. Your Rights Under GDPR

You have the following rights:

Right of access – Request a copy of the data we hold
Right to rectification – Correct inaccurate data
Right to erasure (“right to be forgotten”)
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent (e.g., for location)

To exercise your rights, contact us at:
privacy@workflowpartner.com

9. Children’s Privacy

FriendlyQ is not intended for children under 16.
We do not knowingly collect data from minors without parental consent.

10. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date and notify users if required by law.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

FriendlyQ Privacy Team
Workflow Partner AS
privacy@workflowpartner.com

Privacy Policy for FriendlyQ